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Title
Text copied to clipboard!Desktop Support Analyst
Description
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We are looking for a Desktop Support Analyst to join our IT support team and provide technical assistance to end-users across the organization. This role is crucial in ensuring the smooth operation of desktop systems, applications, and related hardware. The ideal candidate will have a strong background in troubleshooting, excellent communication skills, and a customer-focused mindset.
As a Desktop Support Analyst, you will be responsible for diagnosing and resolving hardware and software issues, installing and configuring computer systems, and supporting users both remotely and in person. You will also assist in maintaining IT inventory, documenting support procedures, and escalating complex problems to higher-level support teams when necessary.
You will work closely with other IT professionals to ensure that all desktop environments are secure, up-to-date, and optimized for performance. This includes applying patches, performing system upgrades, and supporting the deployment of new technologies. Additionally, you will play a key role in onboarding new employees by setting up their workstations and ensuring they have access to necessary systems and tools.
The successful candidate will be proactive, organized, and capable of managing multiple support requests simultaneously. Familiarity with Windows and macOS operating systems, Microsoft Office Suite, Active Directory, and remote desktop tools is essential. Experience with ticketing systems and ITIL best practices is a plus.
This position offers an excellent opportunity to grow within a dynamic IT environment and contribute to the overall efficiency and productivity of the organization. If you are passionate about technology and enjoy helping others solve technical problems, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Provide first and second-level technical support to end-users
- Install, configure, and maintain desktop hardware and software
- Troubleshoot and resolve issues related to operating systems, applications, and network connectivity
- Document support procedures and maintain accurate records in the ticketing system
- Assist with onboarding and offboarding of employees, including workstation setup
- Maintain IT asset inventory and ensure proper tracking of equipment
- Collaborate with other IT teams to escalate and resolve complex issues
- Support remote users through remote desktop tools and phone support
- Apply system updates, patches, and security configurations
- Participate in IT projects and technology rollouts
Requirements
Text copied to clipboard!- Proven experience as a Desktop Support Analyst or similar role
- Strong knowledge of Windows and macOS operating systems
- Familiarity with Microsoft Office Suite and common business applications
- Understanding of Active Directory and user account management
- Experience with remote support tools and ticketing systems
- Excellent problem-solving and communication skills
- Ability to prioritize and manage multiple tasks effectively
- Customer-focused attitude with a commitment to service excellence
- Associate’s or Bachelor’s degree in IT or related field preferred
- Relevant certifications (e.g., CompTIA A+, Microsoft MTA) are a plus
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in desktop support?
- Are you familiar with both Windows and macOS environments?
- Can you describe a time you resolved a complex technical issue?
- What remote support tools have you used in previous roles?
- How do you prioritize multiple support requests?
- Do you have experience with Active Directory?
- Are you comfortable supporting users in a fast-paced environment?
- What ticketing systems have you worked with?
- Do you have any relevant IT certifications?
- Are you available to work on-site, remotely, or in a hybrid model?
